WE ARE EXPERIENCING LOGISTICS DELAYS DUE TO THE CURRENT PANDEMIC (COVID-19). ORDERS CAN TAKE EXTRA TIME TO ARRIVE DEPENDING ON THE COUNTRY.
FREE STANDARD SHIPPING ON ALL ORDERS
CANADA & USA ORDERS
We ship Monday to Friday. Orders are processed one to two business days after they are submitted. All Canadian and USA orders are shipped via Canada Post, FedEx or DHL Express
Please allow 2-14 days for shipping during COVID-19
If no standard shipping method is available for your location, you can select other shipping options at the checkout stage of your order.
If you're looking for a faster shipping method there are various shipping options available at the checkout stage of your order.
International Orders - Taxes and Duties
International customers, we also ship from multiple warehouses located in various locations worldwide. We offer FREE Worldwide Shipping to most locations via DHL Express or FedEx and in some rare cases we use E-Packet or EMS. If you need any further assistance please contact us at email@example.com
International Shipping times vary from 4-14 business days via DHL Express or 15-30 days via E-Packet or EMS, depending on your location. Please allow 48-72hrs for updated tracking information.
All applicable custom fees, taxes and duties are the sole responsibility of the customer. Customs policies vary from country to country. Please consult your country’s customs office for an accurate estimate. All international packages are subject to possible customs delays.
If and when there are customs duties or taxes associated with the customers country customs policies and the customer does not clear or pay those fees and the item gets returned to Mark Ryden Canada, all applicable shipping charges for return shipping and original shipping costs will be deducted from the customers refund. In the rare case when the customer does not clear the duties or taxes associated with their countries policies and the item gets disposed by customs officials the customer will also be responsible for all associated costs of the item and all associated shipping fees.
Please make sure you always follow the tracking number provided by Mark Ryden Canada which is sent to the email you provided to make the purchase.
If for any reason you're not happy with your purchase simple return your item within 30 DAYS from your delivery date and we will issue a refund.
Items sold and shipped by Mark Ryden Canada can be returned or replaced (if the item is in stock) by mail within 30 DAYS of when you receive them.
All items must be in NEW & UNUSED condition, in its original packaging and exactly as they were when they were shipped to be eligible for a return. Absolutely no used or damaged goods will be accepted.
All returns must be accompanied by a proof of purchase and shipped back to Mark Ryden Canada at the customers expense. Original shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund payment.
Please use a trackable shipping method when returning the product so you can follow it until it arrives. Without a trackable shipping method we do not guarantee the product will arrive.
We cannot replace or refund "MISSING OR STOLEN" items that have been marked as "DELIVERED"
All items purchased on SALE are not eligible for a refund (final sale).
If you entered an incorrect shipping address on the order form and the package gets returned, the original shipping costs and returning shipping costs will be deducted from your return payment.
If a delivery notice is left and you do not pick up your package at your local post office and the item gets returned to Mark Ryden Canada the shipping costs associated for the returned package and original shipping costs will be deducted from the refund.
Once the item is received it will be thoroughly inspected and if it is deemed to be in new condition a refund will be authorized.
Please allow 7 days after the retuned package arrives for the refund to be issued to the same payment method used to buy the product.
Please contact us for an RA number.
Mark Ryden Canada
649 College St.