Shipping & Returns

Shipping

*PLEASE NOTE* WE HAVE BEEN EXPERIENCING ISSUES INVOLVING ONE OF OUR MAJOR CARRIERS. AT THE CURRENT MOMENT AND UNTIL THE ISSUES HAVE BEEN RESOLVED, WE ARE USING ANOTHER SHIPPING SERVICE. PLEASE ALLOW 4-18 DAYS FOR YOUR PACKAGE TO ARRIVE.

WE ARE EXPERIENCING LOGISTICS DELAYS DUE TO THE CURRENT PANDEMIC (COVID-19). ORDERS CAN TAKE EXTRA TIME TO ARRIVE DEPENDING ON THE COUNTRY.

FREE STANDARD SHIPPING ON ALL ORDERS

CANADA & USA ORDERS

We ship Monday to Friday. Orders are processed one to two business days after they are submitted.

All Canadian and USA orders are shipped via Canada Post, FedEx, DHL Express or YunExpress

In the event that our Canadian warehouse has out of stock items we will automatically fulfil orders from one of our other fulfilment centres located outside Canada. Please allow 4-18 days for delivery. Please note we use the fastest and most financial economical shipping method.

Please allow 2-18 days for shipping during COVID-19

If you're looking for a faster shipping method there are various shipping options available at the checkout stage of your order. These options do not apply to items that are fulfilled from our other warehouses located outside Canada and will be refunded to the same payment provider used to make the purchase.

International Orders - Taxes and Duties

International customers, we also ship from multiple warehouses located in various locations worldwide. We offer FREE Worldwide Shipping to most locations via DHL Express, FedEx, YunExpressTNTE-Packet or E-EMS. If you need any further assistance please contact us at info@markrydencanada.com

International Shipping times vary from 4-25 days depending on your location. Please allow 48-72hrs for updated tracking information.

All applicable custom fees, taxes and duties are the sole responsibility of the customer. Customs policies vary from country to country. Please consult your country’s customs office for an accurate estimate. All international packages are subject to possible customs delays.  

If and when there are customs duties or taxes associated with the customers country customs policies and the customer does not clear or pay those fees and the item gets returned to Mark Ryden Canada, all applicable shipping charges for return shipping and original shipping costs will be deducted from the customers refund. In the rare case when the customer does not clear the duties or taxes associated with their countries policies and the item gets disposed by customs officials the customer will also be responsible for all associated costs of the item and all associated shipping fees.

Please make sure you always follow the tracking number provided by Mark Ryden Canada which is sent to the email you provided to make the purchase. 

Returns

If for any reason you're not happy with your purchase simple return your item within 30 DAYS from your delivery date and we will issue a refund.

Items sold and shipped by Mark Ryden Canada can be returned or replaced (if the item is in stock) by mail within 30 DAYS of when you receive them.

Please contact info@markrydencanada.com no later than 7 DAYS after you received your item to request a return. 

All items must be in NEW & UNUSED condition, in its original packaging and exactly as they were when they were shipped to be eligible for a return. Absolutely no used or damaged goods will be accepted.

All returns must be accompanied by a proof of purchase and shipped back to Mark Ryden Canada at the customers expense. Original shipping costs are non-refundable, which means, if you receive a refund, the cost of the original shipping will be deducted from your refund payment. 

Please use a trackable shipping method when returning the product so you can follow it until it arrives. Without a trackable shipping method we do not guarantee the product will arrive.

Refunds

We cannot replace or refund "MISSING OR STOLEN" items that have been marked as "DELIVERED"

All items purchased on SALE are not eligible for a refund (final sale).

If you entered an incorrect shipping address on the order form and the package gets returned, the original shipping costs and returning shipping costs will be deducted from your return payment. 

If a delivery notice is left and you do not pick up your package at your local post office and the item gets returned to Mark Ryden Canada the shipping costs associated for the returned package and original shipping costs will be deducted from the refund.

Once the item is received it will be thoroughly inspected and if it is deemed to be in new condition a refund will be authorized.

Please allow 7 days after the retuned package arrives for the refund to be issued to the same payment method used to buy the product.

 

Please contact us for an RA number. 

info@markrydencanada.com

Mark Ryden Canada

649 College St.

Toronto, Canada

M6G-1B7